FAQs: Branding & Graphics


As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.
NO, we create and draw artwork from inspiration given in our meeting and style review.
We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.
A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.
Prices depend on many variants, but you can be sure you are getting a great value for your design project. You can contact us for enquiries
During our initial logo meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.
YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.

FAQs: Design & Development


Yes, we offer LIFETIME SUPPORT You will be able to change modify or add anything to your website yourself thru the administration (CMS) that we will build for you. But most important you will have access to our developers for any questions you might need. We use the same style of support as apple.com which means we connect to your computer and teach/help you with your questions or modifications to the website. We also give you unlimited training on our administration area. We offer LIFETIME SUPPORT because 99% of our customer only need training once as the administration area is super simple and easy to learn. You don’t need any knowledge on coding and you know we are just a phone call way.
f you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
As many as you would like. From a search engines point a view – The more the better!
Our starter plan allows for 2 revision rounds, standard allows for 4 rounds, and our premium plan allows for unlimited revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.
Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.
Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date? We can redesign your website to take advantage of the latest web technologies
Absolutely NOT!!! The great thing about our company is that you are hiring us to build your website. Once complete you have total ownership of everything. You are not held hostage by us because everything we code is 100% open source which means we do not encrypt any of our code. This allows any other developer to take over your website just in case we don’t work out later on… Which won’t happen 🙂
Yes you can have email and you will probably wish you set-up several email addressed e.g. [email protected], [email protected], [email protected]
Yes, everything we build is 100% Custom made with unlimited revisions to the design. We are custom starting from the design all the way to your administration area to manage the website yourself.
No. We agree a fixed price with you, which means you know exactly what you will pay. Quotes are always given before we start any work, and costs are clearly documented. The only time we would charge additional fees would be in the instances where a client requests a new page or some additional material or images for the website after work has commenced. Charges for additional work such as this are always given before the work starts.

FAQs: Hosting & Domains


Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website. Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.
If you don’t have a domain name and our on our standard or premium plan, we can purchase and register one on your behalf at no additional charge. As long as you’re on one of these plans, we will automatically renew your domain for you annually.
Yes. “Fully-managed” web hosting is included with all of our plans. Simply put, we take care of everything for you.  
Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.

FAQs: Payments & Guarantees


We at Novate Designs, adopt diverse cancellation policies for our various services. For more details on this kindly refer to respective service agreement.Request related to cancellation must be submitted to the finance and sales department of Novate Designs. Through following emails you can submit your cancellation request on [email protected] . Check out our refund policy
We accept all major credit cards and bank transfer. Our payment processing is handled by Rave, and we never store payment information outside of their secure system.
Absolutely! Bug fixes are included with each of our website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on our plan.
Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need a year web hosting and an annual domain name registration. Our website plans are a single-rate solution which include one year hosting, domain name registration along with managed maintenance to keep everything running smooth.

FAQs: Pre Purchase


We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.
Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
We call you / meet you to learn about your business and target audience, find out your exact requirements and objectives. Then, we analyse your requirements and make recommendations to achieve your objectives. Drawing from the information gathered up to this point, we create design visuals, along with detailed information about the website: once you are happy with our proposal, the development can begin, eg coding the actual, functional website and developing the functionalities (enquiry form, content management system, shopping cart, etc). The last phase is to thoroughly test the website to ensure that it is error free.
Yes. By using the internet, email and the telephone, we can communicate effectively with clients in any location.
Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred of naira or dollars all the way up to hundreds of thousands of naira or dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.
This largely depends on what is involved, as well as how soon you, as the client, are able provide us with the essential documents, such as copy and pictures. A simple brochure site can be up and running in 1 or 2 weeks. More complex projects can take longer. When we know your exact requirements, we will send you a contract with a realistic end date. We know that project deadlines are very important : we will always do our utmost to meet them.
No, everything we do is 100% in-house, so we have complete control.
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

FAQs: Search Engine Optimization (SEO)


Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.
Yes. All our websites are coded using search engine optimization best practices. Our premium plan includes SEO Content Optimization and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking. The premium plan also includes Local Search Optimization where we’ll list your business on “Google My Business” and other major directories. This can also be a good way to gain visibility if your business operates within a small geographical area.
Yes. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration. On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings. Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.
Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated
No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.

FAQs: Support & Maintenance


Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.
We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at (+234) 706-350-1845  . If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.
Yes we offer over a 3-month period, up to an average of one half hour per regular web site, including updating lines and making minor changes to a sentence or paragraph. It does not include updating or replacing nearly all the text from a page with new text, major page reconstruction, new pages, guest books, discussion webs, and navigation structure changes, attempted updates by client repairs or web design projects delivered to the client via diskette. The period of 3 month begins on the date the client’s web design site has been published to client’s hosting service or 90 days from the date this agreement was signed, whichever comes first.