Refund Policy

We at Novate Designs, adopt diverse cancellation policies for our various services. For more details on this kindly refer to the respective service agreement. Requests related to cancellation must be submitted to the finance and sales department of Novate Designs. Through the following emails, you can submit your cancellation request on On receipt of your request, our accounts department will contact you for issues on cancellation and will advise you related to further process. Until you don’t get a cancellation code from our accounts team, your cancellation won’t be considered valid.

Money refund Policy at Novate Designs

Novate Designs adopts various refund policies related to different services. For more details refer to the individual service agreement.

Novate Designs does not guarantee any refunds for the cancellation of its service. We will act upon the agreement signed, accepted on email, signed electronically, or physically signed between the client and

Novate Designs does not offer any reimbursement for transaction charges (And or bank charges), Amount paid to third parties, for the Services already rendered or any other miscellaneous charges, that are non-recoverable for Novate Designs.

Possible Reasons for cancellationRefund AmountExplanation for Refund Amount
Within 24 Hours-after placing orderUp to 90% of the order valueWe deduct 10% amount because we incur cost for payment gateway and accounts when we return the money.
Within 2-3 Days-after payment/advance paymentUp to 50% of the order valueBackend / Technical team gets assigned to the job after payment confirmation so we deduct 50% amount of payment.
After 3 days from the date of confirmationNo RefundNo refunds are possible.
"Other Reasons for Refunding Payment"
By Mistake I paid extra amount100% payment will be refundedWe will refund your 100% payment after deducting the payment gateway transaction charges.
"I did not like the design or work"No RefundWe strive to understand your concept on the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As part of our service, we revise the design once and do all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design.
"Work Delay"Up to 50% of the order valueThe mail trail and quickness of response from your end will be evaluated.There is no guarantee of refund here.
"Work Rejection"0%We are willing to rework till you are satisfied with the work. However sincethis work is subjective and what looks Ok to you may not look OK to other,no refunds are possible
Non-Refundable Products and Services

The following products and services are non-refundable once purchased:

  1. Virtual Servers
  2. Domain registrations, transfers & renewals
  3. Cloud hosting
  4. Local servers
  5. SiteLock
  6. CodeGuard
  7. Bizgrowth Projects
  8. SiteBuilder
  9. G-Suite
  10. Email Hosting
  11. Installation/setup fees for custom software or products
  12. Custom services purchases
  13. Templates
  14. Graphic designs

Updates to these Policies

Novate Designs retains the right to modify provisions of cancellation or refund policy without giving prior notice